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Shipping & Returns

DELIVERY

What does it cost & how long does it take?
Delivery charges start at £3.00 and are dependant on weight and the delivery method you choose, you can see the cost if you add the item to the basket and then click on the 'estimate shipping' button. For orders over £150 there is a free delivery option for delivery within mainland UK. The free delivery option will normally be by courier and is typically a next day delivery service.

For items which are required more urgently we would suggest the Next Day delivery option but please ring if you have a delivery requirement which isn't covered.

Delivery charges to the main areas of the UK start at:

  • 2nd Class Post £3.00 Normally 2 to 3 days
  • 1st Class Post £3.76 Normally 1 to 2 days
  • Courier £9.95 Next Day by 4pm (Any value any weight but NOT Highlands, Islands, NI or surcharged remote areas)
  • Free Next day delivery in the UK (NOT Highlands, Islands, NI or surcharged remote areas) for orders over £150

Please be aware that although Royal Mail aim to delivery 1st Class post the next working day and 2nd Class post in 2/3 working days there is no guarantee of this. Royal Mail don't class post as lost until 15 working days after posting and claims for non-delivery can't be entered into before then.

Where can I have my goods delivered?
You can choose to have your goods delivered to an alternative address to your home, if you wish. Please be aware that we will require a signature on delivery, so it may be more convenient to have the delivery made to your place of work or a friend, if no one is available at home to sign.

How long does it take to despatch my order?
We aim to despatch your order on the day its has been placed if the items are in stock, however at times of high demand this can increase to between 2 to 3 working days. We carry an extensive range of stock at UK Automation but occasionally items do go out of stock. If an item is out of stock we will email or telephone you to inform you when your order will be sent.

RETURNS

We aim to ensure that you are totally satisfied with your purchase from us, so we offer a 30 day money back guarantee on all our products (except computer software) sold from our website. Items which are purchased from us from other websites, like Ebay, will only be covered by the statutory 7 day return period.

If you are unhappy with your purchase then please contact us by email to obtain an RMA number so that we can process your returns. If goods are returned without first obtaining a RMA number an administration charge of 15% of the value of the goods will be charged. We ask that you return the goods to us unsoiled, unused and in the original packaging to be entitled to a full refund (or exchange). In the event that your items are not in their original condition, we reserve the right to charge a re-stocking fee of between 15% and 100% of the original order value of the goods. If we have to charge you a re-stocking fee then we will notify you before we proceed.

You will be required to arrange and pay for the return. Your returns should be well packed and clearly labeled enclosing you returns form and sent back to:

Returns Dept
UK Automation
Unit 14, Falcon Business Park
36 Ivanhoe Road
Hogwood Business Park
Finchampstead
RG40 4QQ
United Kingdom

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.

Please remember, proof of postage is not proof of delivery, so we strongly advise you send your items by a signature trackable postage service (Courier, Royal Mail Recorded Signed For, Royal Mail Special Delivery)

OVERSEAS CUSTOMERS

We value all of our customers, but regret that we cannot cover postage costs to return items to overseas customers. Should you wish to have a return processed, you will need to cover the postage costs of re-delivering the item back to you.
Please call us to discuss your situation - we will do our best to help!